PRIVACY POLICY
1. Introduction
1.1 Purpose and Scope Helpsocial.ai (“we,” “us,” “our”) is committed to protecting the privacy of our users (“you,” “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.helpsocial.ai and use our services. It also outlines your rights under the General Data Protection Regulation (GDPR) and Italian privacy laws.
1.2 Acceptance of Policy By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not use our services.
1.3 Changes to the Policy We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date. Your continued use of our services after any changes indicates your acceptance of the new terms.
2. Data Controller
2.1 Identity and Contact Information Helpsocial.ai is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Email: info@helpsocial.ai
3. Legal Basis for Processing
3.1 Consent We process your personal data based on your consent where you have expressly given it. You have the right to withdraw your consent at any time.
3.2 Performance of a Contract Processing of your personal data is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
3.3 Legal Obligation We process personal data to comply with our legal obligations under applicable laws and regulations.
3.4 Legitimate Interests We process personal data based on our legitimate interests, provided that such processing does not override your rights and freedoms. Legitimate interests may include improving our services, ensuring security, and preventing fraud.
4. Information We Collect
4.1 Personal Data We collect personal data that you provide to us directly, such as:
- Name
- Email address
- Any other information you choose to provide
4.2 Sensitive Data We do not intentionally collect sensitive personal data (e.g., racial or ethnic origin, political opinions, religious beliefs, health information). If you provide us with sensitive data, you consent to our processing of such data.
4.3 Non-Personal Data We collect non-personal data, such as browser type, operating system, and website usage data, which cannot be used to identify you individually.
5. Methods of Data Collection
5.1 Direct Interactions We collect personal data that you provide directly when you:
- Register for an account
- Subscribe to our services
- Contact us with inquiries or requests
- Participate in surveys or provide feedback
5.2 Automated Technologies We collect data automatically through cookies, web beacons, and other tracking technologies as you navigate our website. This may include information about your browsing actions and patterns.
5.3 Third Parties We may receive personal data about you from third parties, such as social media platforms, analytics providers, and payment processors, to enhance our services and your user experience.
6. Use of Collected Information
6.1 Service Provision We use your personal data to provide and manage our services, including processing transactions, managing your account, and providing customer support.
6.2 Account Management We use your personal data to create, maintain, and secure your account, ensuring you have access to our services and can manage your preferences.
6.3 Communication We use your personal data to communicate with you, including sending service-related messages, updates, and promotional offers. You can manage your communication preferences in your account settings.
6.4 Marketing and Advertising With your consent, we use your personal data for marketing purposes, such as sending newsletters and promotional materials, and analyzing the effectiveness of our marketing campaigns.
6.5 Compliance and Legal Obligations We use your personal data to comply with legal obligations, respond to legal requests, and enforce our terms and conditions.
7. Data Sharing and Disclosure
7.1 Service Providers We share your personal data with trusted third-party service providers who assist us in operating our services, such as payment processors, hosting providers, and customer support platforms. These service providers are contractually obligated to protect your data and use it only for the purposes we specify.
7.2 Legal Requirements We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
7.3 Business Transfers In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction. We will notify you of any such change in ownership or control.
7.4 With Your Consent We may share your personal data with third parties when we have your explicit consent to do so.
8. International Data Transfers
8.1 Data Transfer Mechanisms Helpsocial.ai may transfer your personal data to countries outside the European Economic Area (EEA) where data protection laws may differ from those in your country. When we transfer your personal data, we ensure that appropriate safeguards are in place to protect your information.
8.2 Adequacy Decisions We may transfer your personal data to countries that the European Commission has determined provide an adequate level of data protection.
8.3 Standard Contractual Clauses For transfers to countries without an adequacy decision, we use standard contractual clauses approved by the European Commission, which provide appropriate safeguards for your personal data.
9. Data Security
9.1 Security Measures We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
9.2 User Responsibilities You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. Please notify us immediately if you suspect any unauthorized use of your account.
10. Data Retention
10.1 Retention Periods We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
10.2 Criteria for Retention The criteria we use to determine retention periods include the nature of the data, the purposes for processing, and applicable legal requirements. We may retain certain data for longer periods if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.
11. User Rights
11.1 Access You have the right to request access to the personal data we hold about you. We will provide you with a copy of your personal data in a structured, commonly used, and machine-readable format.
11.2 Rectification You have the right to request the correction of inaccurate or incomplete personal data. We will promptly update your data upon your request.
11.3 Erasure You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or if you withdraw your consent.
11.4 Restriction of Processing You have the right to request the restriction of processing your personal data under certain conditions, such as when you contest the accuracy of the data or object to our processing.
11.5 Data Portability You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request the transfer of your data to another controller.
11.6 Objection You have the right to object to the processing of your personal data for direct marketing purposes or based on our legitimate interests. We will cease processing your data unless we have compelling legitimate grounds or it is necessary for legal claims.
11.7 Withdrawal of Consent If we process your personal data based on your consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
11.8 Lodging a Complaint You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data violates applicable data protection laws.
12. Cookies and Tracking Technologies
12.1 Types of Cookies We use cookies and similar tracking technologies to collect and store information when you visit our website. Cookies are small text files placed on your device that help us recognize you and personalize your experience.
12.2 Purpose of Cookies We use cookies for various purposes, including:
- Ensuring the proper functioning of our website
- Enhancing user experience
- Analyzing website usage and performance
- Providing targeted advertising
12.3 Managing Cookies You can manage your cookie preferences through your browser settings. You can choose to block or delete cookies, but doing so may affect the functionality of our website.
13. Children’s Privacy
13.1 Age Restrictions Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such data.
13.2 Parental Consent If you are a parent or guardian and believe that your child has provided us with personal data, please contact us. We will promptly delete the data unless we are required by law to retain it.
14. Third-Party Links
14.1 Links to Other Websites Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party websites.
14.2 Responsibility for Third-Party Privacy Practices When you click on a link to a third-party website, you will be subject to that third party’s privacy policy. We encourage you to review the privacy policies of any third-party websites you visit.
15. Automated Decision-Making and Profiling
15.1 Definition and Scope Automated decision-making refers to decisions made solely based on automated processing of your personal data. Profiling involves analyzing personal data to evaluate certain aspects of an individual, such as preferences or behavior.
15.2 User Rights You have the right not to be subject to decisions based solely on automated processing, including profiling, which produces legal effects or significantly affects you. This right does not apply if the decision is necessary for entering into or performing a contract, authorized by law, or based on your explicit consent.
16. Marketing Communications
16.1 Consent and Preferences With your consent, we may use your personal data to send you marketing communications, including newsletters, promotional offers, and information about our services. You can manage your marketing preferences through your account settings or by following the unsubscribe instructions included in our communications.
16.2 Opting Out You have the right to opt out of receiving marketing communications at any time. To opt out, you can use the unsubscribe link provided in our emails or contact us directly. Even if you opt out of marketing communications, we may still send you non-marketing messages related to your account and our services.
17. Data Protection Officer (DPO)
17.1 Role and Responsibilities We have appointed a Data Protection Officer (DPO) to oversee our data protection practices and ensure compliance with GDPR and Italian privacy laws. The DPO is responsible for monitoring our data processing activities, providing guidance on data protection matters, and serving as a point of contact for data subjects and supervisory authorities.
17.2 Contact Information You can contact our DPO at:
- Email: info@helpsocial.ai
18. Breach Notification
18.1 Reporting Requirements In the event of a personal data breach, we will promptly assess the risk to your rights and freedoms and determine whether it is necessary to notify the relevant supervisory authority. We will also document the breach and any remedial actions taken.
18.2 User Notification If a data breach is likely to result in a high risk to your rights and freedoms, we will inform you without undue delay. Our notification will include a description of the nature of the breach, the likely consequences, and the measures taken to address the breach and mitigate its impact.
19. Changes to the Privacy Policy
19.1 Notification of Changes We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any significant changes by posting the updated Privacy Policy on our website and updating the effective date at the top of the policy.
19.2 User Obligations It is your responsibility to review this Privacy Policy periodically and stay informed about any changes. Your continued use of our services after any changes to the policy constitutes your acceptance of the updated terms.
20. Contact Information
20.1 How to Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us at:
- Email: info@helpsocial.ai
21. Governing Law and Jurisdiction
21.1 Applicable Law This Privacy Policy and any disputes arising from or related to it are governed by the laws of Italy and applicable European Union regulations, including the GDPR.
21.2 Dispute Resolution Any disputes arising from or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Italy. We are committed to resolving any disputes amicably and encourage you to contact us directly with any concerns.