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TERMS AND CONDITIONS

1. Introduction

1.1 Purpose and Scope Welcome to Helpsocial.ai, a platform providing Instagram and TikTok automation services powered by an advanced AI algorithm. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using Helpsocial.ai, you agree to comply with and be bound by these Terms.

1.2 Acceptance of Terms By accessing, browsing, or using Helpsocial.ai, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree to these Terms, you must not use our services.

1.3 Modifications to Terms Helpsocial.ai reserves the right to modify or update these Terms at any time without prior notice. We will notify you of any significant changes by posting the new Terms on our website. Your continued use of the services after such modifications constitutes your acceptance of the new Terms.

2. Definitions

2.1 Key Terms and Definitions

  • “Account”: A user account created to access our services.
  • “User” or “You”: Any individual or entity accessing or using Helpsocial.ai services.
  • “Service” or “Services”: The Instagram and TikTok automation services provided by Helpsocial.ai.
  • “Content”: All text, images, and other materials provided by Helpsocial.ai on the website.
  • “Subscription”: The recurring payment plan chosen by the user to access the services.
  • “Intellectual Property Rights”: Legal rights that protect creations and inventions resulting from intellectual activity in the industrial, scientific, literary, and artistic fields.
  • “Confidential Information”: Non-public information disclosed by one party to the other in connection with the Services, including but not limited to user data, business plans, and financial information.

3. Eligibility

3.1 User Eligibility Criteria To use Helpsocial.ai, you must be at least 18 years old or have the consent of a legal guardian. By using our services, you represent and warrant that you meet these eligibility requirements.

3.2 Restrictions on Use Helpsocial.ai reserves the right to refuse service to anyone for any reason at any time. You may not use our services if you have been previously banned from the platform.

4. Account Registration

4.1 Account Creation To access our services, you must create an account by providing accurate and complete information. You agree to update your information as necessary to maintain its accuracy.

4.2 Account Security You are responsible for maintaining the confidentiality of your account login credentials. Helpsocial.ai will not be liable for any loss or damage arising from your failure to safeguard your account information.

4.3 Responsibility for Account Activity You are fully responsible for all activities that occur under your account. You agree to notify Helpsocial.ai immediately of any unauthorized use of your account or any other breach of security.

5. Services Provided

5.1 Description of Services Helpsocial.ai offers automation services for Instagram and TikTok, designed to increase user visibility through targeted actions such as likes, views, and reactions. Our AI-powered algorithm interacts with specified users within your niche to enhance your social media presence.

5.2 AI-Powered Automation Features The services include various automated actions performed by our AI algorithm to engage with potential followers and community members on your behalf.

5.3 Usage Guidelines Users must follow all guidelines and instructions provided by Helpsocial.ai for optimal performance of the services. Misuse of the services may result in suspension or termination of your account.

6. Subscription and Payment

6.1 Subscription Plans: Helpsocial.ai offers various subscription plans to suit different needs. Each plan includes specific features and limitations, as detailed on our website.

6.2 Payment Methods: We accept payment via major credit cards, apple pay and google pay. All payments are processed securely.

6.3 Automatic Renewal and Cancellation:

  • Subscriptions will automatically renew at the end of each billing cycle unless canceled by the user.
  • You can cancel your subscription once your Instagram or Tiktok account is connected, in “Profiles” section via “Details” button.
  • Important Note: Subscriptions can be canceled automatically only ten (10) days after purchasing a single plan without any obligation or additional cost.

6.4 Refund Policy: Due to the nature of our services and the costs we incur upon user registration, Helpsocial.ai generally does not offer refunds for subscription fees. However, we understand that circumstances may arise, and we may consider refunds on a case-by-case basis under exceptional circumstances. Please contact our customer support for assistance if you believe your situation warrants a refund.

7. User Responsibilities

7.1 Accurate Information You agree to provide accurate and complete information during account registration and while using our services. Misrepresentation of information may result in account suspension or termination.

7.2 Prohibited Conduct Users must not engage in any activity that violates these Terms or any applicable laws. Prohibited conduct includes, but is not limited to, using the services for fraudulent or malicious purposes, sharing account credentials, and interfering with the operation of the services.

7.3 Compliance with Laws Users agree to comply with all local, state, national, and international laws and regulations applicable to their use of Helpsocial.ai.

7.4 Compliance with Social Media Platform Policies: You agree to comply with all terms and policies of Instagram and TikTok when using the Services.

7.5 Content Responsibility: You are solely responsible for the content you post or automate through the Services. Helpsocial.ai is not liable for any content-related issues.

8. Credentials and Security

8.1 Submission of Social Media Credentials To use our AI-powered automation services, you must provide the credentials of the Instagram or TikTok profile you wish to enhance. These credentials are necessary for the algorithm to interact with your target audience.

8.2 Two-Factor Authentication (2FA) For enhanced security, Helpsocial.ai recommends enabling two-factor authentication (2FA) on your social media accounts. This additional security measure helps protect your account from unauthorized access.

8.3 Data Security Measures Helpsocial.ai implements industry-standard security measures to protect your credentials and personal information. All interactions occur in real-time on Instagram’s or TikTok’s servers, ensuring that no passwords or sensitive data are stored by Helpsocial.ai.

9. Intellectual Property

9.1 Ownership of Content All content available on Helpsocial.ai, including text, graphics, logos, and software, is the property of Helpsocial.ai or its licensors and is protected by intellectual property laws. Unauthorized use of any content is strictly prohibited.

9.2 License to Use Helpsocial.ai grants you a limited, non-exclusive, non-transferable license to access and use the services for personal, non-commercial purposes, in accordance with these Terms.

9.3 Restrictions on Use of Content You may not copy, modify, distribute, sell, or lease any part of our content or services without prior written consent from Helpsocial.ai. Any unauthorized use of our content may result in legal action.

10. User Content

10.1 Rights and Responsibilities for User-Generated Content Users may be able to submit content to Helpsocial.ai, including feedback and reviews. By submitting content, you grant Helpsocial.ai a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display your content in connection with the services.

10.2 Monitoring and Removal of Content Helpsocial.ai reserves the right to monitor and review user-generated content and to remove or edit any content that violates these Terms or applicable laws. We are not responsible for any user-generated content.

11. Privacy Policy

11.1 Summary of Privacy Practices Helpsocial.ai is committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our services, you agree to the terms of our Privacy Policy.

11.2 Link to Full Privacy Policy For detailed information about our privacy practices, please review our full Privacy Policy.

12. Data Protection

12.1 Data Collection and Use Helpsocial.ai collects and uses your personal data in accordance with our Privacy Policy. This includes information you provide during account registration and through your use of the services.

12.2 Data Security We employ robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Despite these measures, no security system is impenetrable, and we cannot guarantee absolute security.

12.3 User Rights Regarding Data You have the right to access, correct, or delete your personal data held by Helpsocial.ai. For more information on exercising these rights, please refer to our Privacy Policy.

13. Service Availability

13.1 Service Interruptions Helpsocial.ai strives to maintain uninterrupted service availability. However, we do not guarantee that the services will be available at all times and are not liable for any interruptions or downtime.

13.2 Maintenance and Updates Periodic maintenance and updates may be required to improve and optimize the services. Helpsocial.ai will endeavor to schedule maintenance during off-peak hours to minimize disruption.

13.3 Limitation of Liability for Service Interruptions Helpsocial.ai is not liable for any damages resulting from service interruptions, including loss of data, business interruptions, or other losses incurred by users.

13.4 No Guarantee of Success: Helpsocial.ai does not guarantee any specific results from the use of the Services. The effectiveness of the Services may vary depending on factors beyond our control, such as changes to social media algorithms or user behavior.

13.5 Changes to Service: Helpsocial.ai reserves the right to modify or discontinue the Services, in whole or in part, at any time with or without notice.

14. Third-Party Services

14.1 Integration with Third-Party Services Helpsocial.ai may integrate with third-party services to enhance functionality. Users must comply with the terms and conditions of these third-party services when using Helpsocial.ai.

14.2 No Endorsement of Third-Party Services The inclusion of third-party services in Helpsocial.ai does not imply endorsement or recommendation. Users interact with third-party services at their own risk.

14.3 Third-Party Terms and Conditions Users are responsible for reviewing and agreeing to the terms and conditions of any third-party services used in conjunction with Helpsocial.ai. Helpsocial.ai is not responsible for the content, policies, or practices of third-party services.

15. Disclaimer of Warranties

15.1 General Disclaimer Helpsocial.ai provides its services “as is” and “as available” without any warranties of any kind, whether express or implied. This includes, but is not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement.

15.2 No Guarantee of Results While Helpsocial.ai aims to enhance your social media presence, we do not guarantee specific results or outcomes. The effectiveness of our services may vary based on various factors beyond our control.

15.3 Use at Own Risk Your use of Helpsocial.ai is at your own risk. Helpsocial.ai is not responsible for any harm or damage resulting from your use of the services.

16. Limitation of Liability

16.1 Cap on Liability To the maximum extent permitted by law, Helpsocial.ai’s total liability to you for any claims arising out of or relating to these Terms or the services shall be limited to the amount you paid for the services in the 12 months preceding the event giving rise to the liability.

16.2 Exclusions of Certain Damages Helpsocial.ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of, or inability to access or use, the services.

16.3 Indemnification You agree to indemnify, defend, and hold harmless Helpsocial.ai, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that arise from your use of the services, violation of these Terms, or infringement of any intellectual property or other right of any person or entity.

17. Indemnification

17.1 User’s Obligation to Indemnify You agree to indemnify, defend, and hold harmless Helpsocial.ai, its affiliates, and their respective directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees and costs, arising out of or in any way connected with your access to or use of the services, your violation of these Terms, or your violation of any rights of another.

17.2 Scope of Indemnification This indemnification obligation will survive the termination or expiration of these Terms and your use of the services.

18. Governing Law

18.1 Applicable Law These Terms and any disputes related thereto shall be governed by and construed in accordance with the laws of Italy, without regard to its conflict of law principles.

18.2 Jurisdiction Any legal suit, action, or proceeding arising out of or related to these Terms or the services shall be instituted exclusively in the courts of Italy. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

18.3 Dispute Resolution Any disputes arising out of or related to these Terms or the services shall be resolved through good faith negotiations between the parties. If such negotiations do not resolve the dispute, it shall be submitted to binding arbitration in accordance with the rules of the Italian arbitration association. The arbitrator’s decision shall be final and binding on the parties.

19. Termination

19.1 Termination by User You can close your account at any time by following the instructions on your account dashboard. Termination takes effect immediately upon completion of the process.

19.2 Termination by Helpsocial.ai Helpsocial.ai may terminate or suspend your account and access to the services at any time, with or without cause, and with or without notice. Causes for termination may include, but are not limited to, violation of these Terms, fraudulent or illegal activities, or non-payment of fees.

19.3 Effect of Termination Upon termination, all rights and obligations under these Terms will terminate, except that Sections 9 (Intellectual Property), 15 (Disclaimer of Warranties), 16 (Limitation of Liability), and 17 (Indemnification), as well as any other provisions that by their nature should survive termination, shall survive.

20. Amendments to Terms

20.1 Procedure for Amendments Helpsocial.ai reserves the right to amend these Terms at any time. When we make changes, we will post the updated Terms on our website and update the effective date at the top of the Terms.

20.2 User Notification We will notify users of significant changes to these Terms through our website or via email. It is your responsibility to review these Terms periodically for any updates or changes.

21. Contact Information

21.1 Customer Support For any questions or concerns regarding these Terms or the services provided by Helpsocial.ai, please contact our customer support team.

21.2 Contact Details You can reach us at:

  • Email: info@helpsocial.ai

22. Miscellaneous

22.1 Entire Agreement These Terms, together with our Privacy Policy and any other legal notices published by Helpsocial.ai on our website, constitute the entire agreement between you and Helpsocial.ai regarding the services.

22.2 Severability If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

22.3 Waiver The failure of Helpsocial.ai to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Helpsocial.ai in writing.

23. Force Majeure

23.1 Definition of Force Majeure Events Helpsocial.ai shall not be liable for any failure to perform its obligations under these Terms due to events beyond its reasonable control, including but not limited to natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

23.2 Effect on Obligations In the event of a force majeure event, Helpsocial.ai’s obligations under these Terms will be suspended for the duration of the event. Helpsocial.ai will make reasonable efforts to notify users of the occurrence and expected duration of any such event.

24. Notices

24.1 How Notices Will Be Given Notices and other communications under these Terms may be given by Helpsocial.ai via email, regular mail, or by posting them on our website. It is your responsibility to ensure that your contact information is current and accurate.

24.2 Contact Information for Notices For any notices or communications to Helpsocial.ai, please use the following contact information:

  • Email: info@helpsocial.ai

25. Feedback

25.1 Providing Feedback We welcome your feedback regarding our services. By submitting feedback, you grant Helpsocial.ai a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and distribute the feedback for any purpose.

25.2 Use of Feedback Helpsocial.ai may use feedback to improve our services, develop new features, and enhance user experience without any obligation to compensate you for such feedback.